BP6 shutdown crash problems?

Douglas Finn · Post by **Douglas Finn** » Tue Jul 06, 2004 12:27 pm

Hey everyone -- help?

I'm working with a WinXP o/s on a BP6, dual 400mhz Celerons, 256MB memory, and the machine works great.

'Til you try to shut it down: The computer gives the standard message of "Windows is now shutting down", but then completely fails to do so -- hanging on that screen until power is removed from the computer. A ctrl-alt-del will restart the thing, so it's not a hard system crash.

I suspect

If one has any information about this, or has run into this kinda thing in the past, your help will be appreciated.

Thanks,

-Doug,
Greenfield, MA.

hugoc · Post by **hugoc** » Tue Jul 06, 2004 2:12 pm

Did you turn on the power-management options in the BIOS? Check in your device manager - under "Computer" it should say "ACPI Multiprocessor PC." If it doesn't, enable APM/ACPI in the BIOS and then reinstall Windows XP.

Does it say "It is now safe to turn off your computer", or just hang at the "shutting down" screen? I've heard of and seen the latter quite frequently on older installations of Windows 9x, by which I mean "a long time since it was last reinstalled", but not on XP.

Douglas Finn · Post by **Douglas Finn** » Thu Jul 08, 2004 5:10 pm

Hugo, thanks for the note.

In fact, I think ACPI is working properly, although I will check that again.

The sympton is that, on shutdown, the computer locks somewhere around the "Windows is now shutting down" screen. No other symptons are displayed, and the machine is otherwise stable.

I too have run into the issue of seeing the "It's now safe to shut off your computer", and have resolved that problem in the past.

Hrm. I'll see what I can do to find more technical information on the computer, as well.

Tanks in advance...

-d.

hugoc · Post by **hugoc** » Thu Jul 08, 2004 5:20 pm

OK, right before you shut down, please open the task manager and see what processes (not applications) are running. My suspicion is that you have an errant process, perhaps spyware, that's not terminating cleanly and causing the system to hang during shutdown.

You should download, install and update Spybot - Search and Destroy and Lavasoft Ad-Aware, then run them. This'll eliminate virtually any spy-ware.

You should also download and run Hijack This. It'll show you every process that loads at startup, even evil, clever ones that might evade the task manger. Then, if you see anything that shouldn't be there, you can take steps to get rid of it.

If your system won't shut down right after you first boot it, i.e. before you run any apps, I'd look for a process that loads on boot and won't terminate cleanly.

nullshark · Post by **nullshark** » Sat Jul 10, 2004 8:31 am

All I can think of is check here:

http://support.microsoft.com/default.as ... duct=winxp

hyperspace · Post by **hyperspace** » Sat Jul 10, 2004 11:33 am

nullshark wrote:All I can think of is check here:

http://support.microsoft.com/default.as ... duct=winxp

That's quite a bit to think about.

davd_bob · Post by **davd_bob** » Thu Jul 15, 2004 9:50 pm

hugoc wrote:...task manager and see what processes are running.

install and update Spybot - Search and Destroy
and Lavasoft Ad-Aware, then run them. This'll eliminate virtually any spy-ware.

download and run Hijack This. It'll show you every process that loads at startup...

I got both on my PC at work()don't have "Hijack This" yet)
Ad-Aware locates something that it has to delete on the next boot...however the file somehow changes its name or copies itself under a different name or something. 12 times I rebooted into safe-mode and ran Ad-Aware, tracking the malware's name changes. I didn't see a pattern. I also opened the file with wordpad and discovered it was a hi-jacked version of Look2Me.

Any suggestions or can someone tell me where I can find a list of the processes that are necessary for the OS to function correctly?

Post by **Derek** » Sun Jul 18, 2004 12:51 am

I've attached "HiJack This" for you

davd_bob · Post by **davd_bob** » Mon Jul 19, 2004 9:22 pm

thanks,